Frequently Asked Questions
What is Refconnect?
Refconnect is a platform dedicated to helping displaced individuals reconnect with their loved ones. Whether separated by conflict, disaster, or other forms of forced displacement, our mission is to provide a safe and accessible way for families to find each other.
How does Refconnect work?
Individuals upload voice messages to our archive, allowing family members to recognise their relatives and loved ones.
Who can use Refconnect?
Anyone who has been separated by conflict, persecution, disaster, or any other forms of displacement or anyone supporting someone in this situation can use Reunited to try to locate their loved ones.
How do I share a message on Refconnect?
To share a message, simply fill out the form on our ‘Share a message’ page with your name, the country you were displaced from, and any other identifying details. Then upload a voice message or record it directly.
How can I find my loved one(s) on Refconnect?
You can search for voice messages using criteria such as name, country and year of displacement.
What happens if I think I have found a loved one?
If you think you have found a loved one, click on the “Do you know me?” button and provide contact details along with an explanation of why you believe it is your relative. Once we verify the match, we will facilitate a safe and direct reconnection with your relative outside our platform.
What happens if I can’t find my loved one(s) on Refconnect?
If you can’t find your loved one(s) immediately, don’t give up. The platform is regularly updated with new messages, so please continue to check periodically.
How can I get in touch with Refconnect for more help?
If you have any questions or need assistance, please visit our “Contact Us” page to reach out. You can also contact us at info@refconnect.org. We are here to support you and help you throughout the process.
Can I edit or delete a message after it has been uploaded?
Once a message is uploaded, it cannot be edited or deleted by users to help maintain the integrity and safety of the information shared on the platform. However, if you need to update your message or would like to delete it, you can contact us at info@reunited.icu and we would be happy to assist you.
What languages are supported on Refconnect?
We are committed to making Refconnect accessible to as many people as possible. Currently, our platform supports several languages, including English, Spanish, Arabic, Portuguese, Ukrainian, Swahili, Burmese, Pashto and Dari. If you need assistance in a language not listed, please reach out to our team at info@reunited.icu, and we will do our best to assist you.
Is there a fee to use Refconnect?
No, there are no fees or payments to make.
Is Refconnect secure?
Yes, we take privacy and security very seriously. All personal communication occurs outside our platform to protect individuals’ privacy. We also ensure that all data shared is handled securely and with the utmost respect for all users. For more details please refer to our Privacy Policy.
